Frequently Asked Questions
Everything you need to know about shopping with 12th Tribe
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the US. If you need your pieces sooner, we offer expedited shipping options at checkout.
What is your return policy?
We accept returns for store credit on unworn items with tags attached within 21 days of delivery. Please note that sale items and intimates are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location.
How do I know what size to order?
Each product page includes a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for advice.
Can I modify or cancel my order after it's placed?
Because we work quickly to get your order out, we are unable to make changes or cancellations once an order has been processed. Please double-check your address and items before confirming.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer 'Buy Now, Pay Later' options through Afterpay and Klarna for your convenience.